When I wrote that I was taking a break, I really hoped it would be a short one. I could keep up with the blog during training, though it wasn't easy. Once I started taking calls, I thought there would be an adjustment period, but that I would gain experience and regain my equilibrium.
That didn't happen.
(I have been continuing to post on the other two blogs, very regularly on travel -- for which I still have nine drafts of things we have already done -- and somewhat less regularly on provident living.)
It's not that I am still struggling with how to do my job. While there are still periodically things that come up that I don't know, usually it is something that truly is weird. I am doing pretty well in general.
It is more the call volume, and even more than that my specific reaction to the call volume.
It is busy. Some of that is probably time of year, though I do have concerns that part of it is inadequate staffing and that there is a worker shortage that can't be easily solved and it will never let up. That could be true.
However, it is mainly the effect that the frequent phone ringing has on my nerves.
I tried avoiding applying at call centers, but other types of jobs weren't hiring me. Of the places that would hire me, this was definitely the best. After my probation period is over on March 13th, I should have options for moving into other jobs within the company. I think I might do well in claims.
Here is something I know about myself: I am good at concentration. I do well with states of flow, and that can include spending time working out an intricate problem, but having a chance to focus on it.
I do love helping the people who call, for the most part; it's the start of that call, maybe when I am trying to finish logging something or read e-mail or study something that I realized that I don't know that well... that's what is getting me.
As it is, I have hives again. The last time I had them was when Mom's attention span was going, and there was constant change and difficulty in keeping her happy. It makes sense, then and now.
It's not bad knowing something about yourself. There may be frustration if there is a problem you can't solve, but identifying the problem doesn't make it a problem; that's just awareness.
So, I am still not writing for a while.
There are so many things that I have to say, but I will only flesh those thoughts out more for when I am able to write them.
Regardless, for the luck that makes my birthday a holiday, today I have time, and I will post. Today is about doing the things I have not been getting time to do.
(I know I have joked in the past that when I turned 50 I would get on Our Time while I was the hot young thing, but it is hard to think of a more annoying way to spend my limited time, and that is just not going to happen.)
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